Nest clip cannot be played

[MvanToll]

I can save Nest camera recordings to a clip.

When I want to play a saved clip, the clip is bot played. There is an error message:

"the video could not be loaded, either because the server or network failed or because the format is not supported."

How can this be solved?

[MvanToll]

Two days later the problem does not occur anymore. I did not change anything. It is a mystery.. 

[tajennifer · Accepted solution]

Hi MvanToll,

Thanks for posting. I'm sorry to hear that you were experiencing this situation trying to download a clip from your app. I understand that the situation was frustrating. But I'm glad to hear that the problem is solved right now. 

In case the situation occurs again you can check the "Troubleshoot saving a video clip" article. 

Please let me know if you have more questions or if there is anything else that I can do for you. I'll be more than happy to help.

Best regards,

Jenny