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Recover videos

legarza
Community Member

I am trying to recover videos from 6 weeks ago,  i understand that my nest aware subscription was only for 30 days (until today as i just upgraded to Nest Aware plus for 60 days) , and i am able to go back 30 days, but around 60 days ago someone stole something from my garage (where i have one camera) but i am unable to access anything further than 30 days, even thou today i just upgraded to 60...      Is there anyway Google can help recover the videos ?  If there is a way to do this, i will appreciate you let me know, the items stolen were very dear to my family,  is not the cost... its the meaning.    Please help.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@legarza 

When you upgrade from a 30-day subscription to a 60-day subscription, Google Nest STARTS to save videos for up to 60 days. That is, on the first day of the new subscription, it will now save the 31st day, etc.

Google Nest does NOT secretly record videos for periods that are longer than our subscriptions without our permission, so there is no secret 60-day history that Google Nest can retrieve.