Google Nest Community

MarkBiggs · 02-24-2022

Hi. I am unable to get the heat link to connect to the thermostat. I just keep getting error code TH013. I have tried resetting the heat link and the thermostat but just keep getting the same error. This is the second thermostat I have had and it was...

MarkBiggs · 02-28-2022

Hi. It's a Nest thermostat E. Thanks for the help but unfortunately still no luck. I'm going to return it and go for a different device. It's a shame as all my other Google items work perfectly.

MarkBiggs · 02-26-2022

That's the issue I have, I can't access the thermostat display. It's just permanently stuck on a picture of a house outlined with a rectangle. The thermostat doesn't actually allow me to do anything with it, everything I'm doing is through the nest a...

MarkBiggs · 02-26-2022

I have manually split my WiFi to 2.4 and 5Ghz. If I'm correct in thinking the thermostat will connect to the signal my phone is on when setting up. If this is the case then it is set to 2.4Ghz.

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Can't get thermostat e to link to heat link

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