Finally got mine yesterday - I’d uploaded my invoices on 7/12/21! Got
there in the end but very frustrating and extremely poor service from
google who missed the original timescales they quoted me by around 3
months!
If only that was true! They clearly don’t care at all about customers.
They’re a tech company for goodness sake - how difficult can it be to
process refunds that are supposedly already approved!
They’re absolutely useless - I was told my reimbursement had been
processed and added to the list for 17 Jan 22 and I should receive the
money 4-5 weeks from then. Goes without saying I’m still waiting! Just
keep getting the same pointless responses ...
I’ve just been advised they are currently dealing with requests from
20/12, see email below Thanks for reaching out to the Google Nest
Customer Care Team,Mike here with Google Nest Senior Support. Thank you
for your email. I can understand it's frust...
Thank you for your reply - case I’d is 7-4513000031980. Hope you have
more luck than me trying to get anywhere. Google are the worst company I
have ever dealt with for customer service and I will never buy their
nest thermostat products again!
