Google Nest Community

If you contact Nest support via live chat they will access your problem and will send you a link to BOXT website to book a free heat link replacement service. Last week I had the same problem and BOXT engineer is coming tomorrow.

Contact Nest support via live chat. In here you can get help from Community Specialists to create a case number.

Just a quick update. After 2 days waiting for someone to get in touch, yesterday I contacted Nest support via live chat and my problem was sorted out for 15 min. They sent me a link to BOXT website to book a free Heat Link replacement service and the...

Thank you for your fast response @DragosC. I filled up the form and submitted it.

Thank you for your reply@Frustratedddd. The Heat Link is passing through power to the boiler so it is not the spur. I have bought my Nest separately from the boiler and the installer put it instead their standard thermostat so it has nothing to do wi...