Almost the same problem here. In my case it seems that sometimes it
helps if you ring it, then it wakes up.But you shouldn't be waiting for
someone to ring your doorbell to be able to see the live feed.
I don't know why they made the configuration so complicated but you have
to remove the doorbell from your app, then reset your doorbell (with a
clip on the back for 12 seconds) then add it again and start the
configuration as new.