Google Nest Community

knope · 04-03-2022

Video availability via home.google.com is ESSENTIAL.Custom clip creation from the history is ESSENTIAL.IF there's a max clip length that the device can process, the device should by default not create (or segment) any activity that exceeds that lengt...

knope · 04-07-2022

Thanks for your responses. I've received a response to my ticket with engineering stating the next release of the home app in the play store will correct the download issues being reported in various threads. I've mentioned this thread in the case's ...

knope · 04-05-2022

Thanks Brad, I've performed this step. I also have an open ticket that's escalated to engineering for the failure to download the auto created 4m45s clip.

knope · 04-05-2022

... it just taunts me.. the irony of "Google Nest camera" with "Nest + subscription" not compatible with the superior "home.nest.com" ... all of this would be solved, if the google nest camera just showed up in the nest app...

knope · 04-03-2022

I've also opened a case with support. Spent 2 hours in chat, escalated to senior rep, before finally being handed off to the engineering team. I am currently pending a response from the engineering queue.

knope · 04-03-2022

@kirkados wrote:I contacted support with Case ID 0-############2255 and they were not able to help. They said the Home app doesn't support downloading clips around 5 minutes in length and that there was nothing I could do.That's entirely unacceptable...

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