The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
I did a factory reset, which erased my cell backup and monitoring
subscriptions. I was chatting with a rep who swore that would not
happen. They escalated my case a couple of days ago, and that’s the last
I heard.