08-20-2022 08:40 AM
My NEST App and keypad are displaying No Cell Backup and are yellow. I called BRINKS and Google and both blame each other. I see other posts but no fixes. Anyone make any progress with this issue?
08-23-2022 10:34 PM
Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. No worries, we'll check this out. Did you sign up for your Cellular back up with Brinks Home Security? Is your Nest Guard connected to your WiFi? Also, have you tried restarting your Nest Guard?
Going over the steps here might help:
Let me know how it goes.
09-05-2022 11:39 PM
We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
08-24-2022 03:29 AM
That did not help.
Seems Google is really not supporting the hardware according to Brinks Monitoring so I am moving on to something new.
08-24-2022 03:46 AM
I just started having this same problem this week! I called Brinks and they did not think they were providing my cell backup. But if they haven’t been doing that, who has? I’ve had the Brinks service with cell backup for years. My app still shows that it should be active.
08-24-2022 04:03 AM
It may be that T-Mobile shut down 3G recently so our devices cannot connect even though we are getting Cell from Brinks or Google, and neither of them really care enough to figure this out. I will get a Ring system and move on. I think I am done with Google products and they dropping them… hope my NEST thermostats keep working!
08-24-2022 05:15 AM
I've also had Brinks for years now and this issue just started a couple weeks ago. It goes on and off which is the weird thing. If it was due to them shutting down service, then why would it come back in the evening or randomly throughout the day? It feels like a bug in the system but I guess if neither Google nor Brinks is going to do anything about it, it's falling on deaf ears.
08-24-2022 05:39 AM
For me it’s been a steady yellow warning, I have not seen a change. Brinks offered me $24.99 to stay with them. FYI.
08-24-2022 03:50 PM
axecreatives, thanks for your efforts. I know where you're coming from, don't give up on us yet. Let's check this out — could you please fill out this form so we could further investigate?
mlebowitz76, have you tried the steps I shared above? If so, how did it go?
Vitti, i'm sorry you've experienced this. No worries, we'll sort this out.
Give these steps a try:
Let me know if that helps.
08-24-2022 03:57 PM
Tried those tips, still yellow alert, no cell backup. Thanks.
08-27-2022 04:39 PM
@axecreatives, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
@mlebowitz76 and @Vitti, I want to make sure you're all good — how did the steps go?
08-27-2022 04:45 PM
Nothing I have tried has fixed it. But mine works intermittently which is the weirdest part. Sometimes at night, sometimes not.
It started a few weeks ago and I've had the Guard in the same location for years with no issues until recently.
08-28-2022 03:22 PM
Thanks for your efforts and I know how you feel about this. Let's try something else — could you please try to factory reset your Nest Guard then let me know if that helps?
08-28-2022 05:23 PM
I did a factory reset, which erased my cell backup and monitoring subscriptions. I was chatting with a rep who swore that would not happen. They escalated my case a couple of days ago, and that’s the last I heard.
08-29-2022 04:54 PM
I'm sorry to hear about your experience but we want to make this right for you. Please also fill out the form so we can further assist you.
09-02-2022 08:20 AM
Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.
09-02-2022 10:03 AM
I haven't even had anything escalated yet. Nothing I have tried has fixed it. It's still goes off for most of the day.
09-05-2022 05:27 PM
@mlebowitz76, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
@Vitti, please also fill out the form so we can further assist you.
09-05-2022 07:17 PM
Filled it out.
09-04-2022 05:43 PM
We haven't received your form. Were you able to fill it out? Do you still need help?
09-04-2022 06:29 PM
I didn’t get a form?
09-02-2022 09:13 AM
Escalated and still awaiting a response.