Google Nest Community

EnusK · 10-15-2021

Hi, I'm experiencing the same problem.My 3rd gen nest thermostat heatlink (UK-EU) version has stopped working: -It is not supplying power to the thermostat as well, so thermostat keeps draining and isn’t working properly-LEDs on heat link are not pow...

EnusK · 10-25-2021

Hi CristianC, I received a replacement and now just waiting to be reimbursed for the installation.

EnusK · 10-19-2021

Hi Amir6500 I got a replacement (today) sent across as my heatlink was completely dead. I got an engineer to install it today as well. Your right, such an expensive piece of kit, you don't expect it to go wrong so quick, mine lasted approx 15 months.

EnusK · 10-15-2021

Hi Frustratedddd, thanks for your reply! yes it has the nest logo on the heat link. will call them again to find out if there's any progress.

EnusK · 10-15-2021

I've had the same issue, Heatlink completely dead, no power whatsoever. Done some trouble shooting online and called google helpdesk who went through the same thing I already done (Hold the button for 20 sec etc). Had a boiler engineer come round tod...

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Re: 3rd generation thermostat - no power on heat link