Google Nest Community

abulafia · 09-05-2022

Hi! I bought two 3rd Nest thermostats to operate at two properties. The Heatlink versions. Last year in December (winter time) one of them died. No power, I could only power this via micro USB port, but the operation is faulty , meaning it does not p...

abulafia · 09-15-2022

@AlexD, could you please check whether I should send the full package (i.e. Thermostat& Heatlink) or only Heatlink(s)? Not clear from your message. Thanks, in anticipate!

abulafia · 09-13-2022

Maybe I am stupid, but I still need you to answer some questions, mapping our discussions to my possibilities: I have a good friend in Belgium who can administrate this for me. How can I enter the replacement process mentioned? I will send him the tw...

abulafia · 09-13-2022

Thanks Alex, for the reply! Long story - short: I bought the units from an unofficial channel, as these cannot be found in Romania. I need two heatlinks as replacement parts. Is there an official way to order these? If YES, I didn't get the answer fr...

abulafia · 09-10-2022

Well, I just filled in the form you pointed me to, for both thermostats. I got no answer yet, so I presumed the conclusion is to be drawn when my problem is solved. But as the things are going, I see no point in continue here. At this moment, I got n...

abulafia · 09-07-2022

I will answer to your questions, but as the conversation is starting it appears we are getting toward the same dead end.See below, point by point:Could you tell me please when did the situation start occurring first and when was the thermostat instal...

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Heatlink(s) dead, difficult to get support for replacement

Re: Heatlink(s) dead, difficult to get support for replacement

Re: Heatlink(s) dead, difficult to get support for replacement

Re: Heatlink(s) dead, difficult to get support for replacement

Re: Heatlink(s) dead, difficult to get support for replacement

Re: Heatlink(s) dead, difficult to get support for replacement