Google Nest Community

For me the fix was a GUI issue, there is a delay after selecting the device to add (no app feedback - so you think the device did not get selected); however, a second selection will cause the crash. Select it only once, wait (it took about 30 seconds...

Turns out it is a known bug in the current IOS app and affects all IOS devices

Per tech support (I spent quite a bit of time online today), this is a known bug with IOS devices and engineering is working on a fix.

Same issue, on top of that after the reset (as recommended) the app crashes when I try to add the device back on the network.

I too am having this issue. I reset two protects and attempted to re-add them; however, the app crashes while communicated with the assisting device (located about 5 feet away) and it has to be teriminated. I have tried on both the iPhone and iPad ap...