Google Nest Community

Butch10 · 10-21-2021

Hi,I have had my Nest 3rd Gen since Jan 2020 (from Amazon) and the heat link has just failed. there is voltage present at the heat link but no lights and no connection from the thermostat to the heat link. How do I go about getting it replaced???Cons...

Butch10 · 10-23-2021

I’m done for tonight now as it has officially broken me (for today), I will try the process you suggest when I get home from work tomorrow. It does indeed show the new code and I have tried using the ‘Reset Pairing’ option…. 

Butch10 · 10-23-2021

I tried hard-wiring the stat directly to the heat link and it worked perfectly that way. I then did as you say and tried selecting wireless (on the wired page) - it says unable to connect and then goes back to wired operation as normal. I have since ...

Butch10 · 10-23-2021

I have, it shows as an instant error....I really appreicate your help with all of this - as you say, the google guys on here have been less than helpful!!!

Butch10 · 10-23-2021

Aha, it worked this time.....ModelAmber-2.5SerialNumber10CA01AC302103JDSoftwareVersion2.1.2-1SoftwareDescriptionAmber box-appSoftwareUpdateState1:0BootloaderVersion2.1.2-1Account IDMissingCertBody1FFUMissingNetwork15.4MACAddress18:B4:30:00:01:81:59:7...

Butch10 · 10-23-2021

I have tried 2 different laptops and 2 USB cables and I do not get any additional drives when plugging in to the nest….?! 

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3rd Gen Heat Link - no lights

Re: 3rd Gen Heat Link - no lights

Re: 3rd Gen Heat Link - no lights

Re: 3rd Gen Heat Link - no lights

Re: 3rd Gen Heat Link - no lights

Re: 3rd Gen Heat Link - no lights