Google Nest Community

haircut23 · 10-22-2021

Hello!My Google WiFi device is unable to factory reset and I'm unable to connect to the device via the Home App. Google WiFi is currently able to broadcast my wireless network, and my devices are able to connect to it. However, I am unable to reset i...

haircut23 · 12-02-2021

Hi Jeff,Thanks for checking in! I haven't received any correspondence from Google support yet, but I've been keeping an eye on my inbox. How long does it usually take for them to get in touch?Thanks!

haircut23 · 11-11-2021

Thank you, Jeff! I’ll keep an eye out for an email. I really appreciate your help with getting this resolved. It would be great to be able to use it again, it’s a really handy router!

haircut23 · 11-09-2021

Hi Jeff,I deleted my home from the Home App following your guidance from your message last Thursday, but still no luck. After deleting my home from the Home App I tried manually reseting the router again, but it enters into its old network and settin...

haircut23 · 11-02-2021

Hi Jeff,Thanks for checking in, I missed that last reply. The weird thing about the Home App is that it says I don’t have any devices or networks. I only have two Google Accounts, one of which had to have been the one I used to set up the router with...

haircut23 · 10-26-2021

Hi Jeff,Thanks for the reply! The Home app does not find the router for some reason, even though I’m connected to the network that it’s broadcasting.The old Google Wifi app was able to connect, but now the GoogleWifi app has been changed to view-only...

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