Google Nest Community

I was commenting in another thread which Google mentioned something about a 'response', which I could not locate. Apart from them raising a case number, then locking the thread, there has been no other update or information. I have wiped both Google ...

Hi Hilary,I must be missing something here because I don’t know what response you’re referring to? I could use a hand. Thanks,Jason

Same issue here. Done the unplug 11 times method, done the factory reset, done the check for update. Clock is displayed for a time and then generally the next morning it is a black screen and unresponsive.

Same issue here. Preparing to throw it in the bin.