Google nest hub's screen blank

[quinnthepup]

Google display screen goes blank and is unresponsive. Only way to short term resolve is to unplug and plug back in. It works for a while, but later goes back to being unresponsive and a black screen. I have Factory Reset it numerous times, unplugged and plugged back in numerous times and still, the hub after a little while becomes unresponsive. Is there a software update for this defect/issue? 

[767fan]

Same issue here. Preparing to throw it in the bin.

[frances]

Hi 767fan,

Thank you for reaching out as well.  I have also gone ahead made you a case so that the support team can help you with the next steps. This will be sent to the email address associated with your community profile. Your Case ID is: 9-1627000031637. 

[frances]

Hi quinnthepup,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub is not working. I appreciate you taking the time to try a variety of troubleshooting steps. 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-5659000032067.

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

[quinnthepup]

I did see your reply but nothing has changed. Screen is still unresponsive and blank. 

[ai]

Hello quinnthepup and 767fan, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS

[767fan]

Hi Hilary,

I must be missing something here because I don’t know what response you’re referring to? I could use a hand. 

Thanks,

Jason