Google Nest Community

DarrenMWinter

Like many other people here, over the last few days my 1st gen Nest Hub has stopped working. It gets as far as the grey loading screen with the white G and then stops.I tried doing a reset, I tried the factory reset. I tried many, many times. That di...

DarrenMWinter

Been trying for three days now and still no update. I've done straight reboots and full factory resets. What else should I be trying?

DarrenMWinter

Did you do anything other than plug it in? I've plugged it in and left it to boot, then I tried a factory reset, and after several minutes I'm still just staring at the same grey screen.

DarrenMWinter

How can you possibly roll out an OTT update to a device that won't boot?

DarrenMWinter

To everyone having the same problem:I encourage you to pester the support team by raising a ticket at here: https://support.google.com/googlenest/contact/nest_communityDemand to know whether your device was bricked by a software update from Google; a...

DarrenMWinter

I encourage you to pester the support team by raising a ticket at here: https://support.google.com/googlenest/contact/nest_communityDemand to know whether your device was bricked by a software update from Google; and if so, what they are intending to...

Google Nest Community

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Google has bricked our 1st gen Nest Hubs and isn't interested in fixing them

Re: Google has bricked our 1st gen Nest Hubs and isn't interested in fixing them

Re: Google nest stuck on G screen

Re: Google nest stuck on G screen

Re: Google nest stuck on G screen

Re: Google nest stuck on G screen