Google Nest Community

Number 18442292208

call google. If the thermostat keep searching for networks and can’t find any and you get the w5 code,call them. There is a known problem. They will send replacement.

If you have done everything and you see the W5 code call google for replacement.

I have 4 of gen 3 leaning thermostats and the newest one I have encountered this problem twice and each time it required a replacement from google. They were very quick on replacement. It’s a known issue (W5) code

Did it show w5 error