Google Nest Community

My remote has spontaneously combusted. It was working only intermittently, so we changed the batteries, and it then started heating up and produced a burning plastic smell. I found no options online about how to contact google for a replacement devic...

As above, swiping left on the nest hub does nothing. Due to this problem, the tutorial could not be completed on either of the two devices I just purchased. I have been through the previous forum posts on this issue and the Google representatives hav...