I would first make sure you’re logging into the same account that the
thermostat is actually attached to. I’ve made that mistake before
logging into the wrong Google account and wondering where my device was
when it was actually attached to my other ...
I’m having the same problem. The only way I get comfort sensing to work
(switching remote sensors off-schedule) is by doing it on the physical
thermostat. Switching on the app does not work for me.
