Since the December 2022 firmware upgrade, both of my 3rd gen Chromecast
devices experience the error message with code "1009b/EC". It's
repeatable. Can someone indicate the error code meaning, and steps to
remedy it? Thanks.
Jeran, Janice and others,Here are my latest observations and efforts to
find a remedy to this error condition.This week I was streaming Virgin
TV (~2 hours of casting Virgin TV without any issue) and I purposely
stopped casting to my Chromecast devic...
Hi Jeran,I am still waiting for technical support from Virgin Internet.
The problem still persists; in fact, on a rather regular basis. It seems
that the error is encountered after 5 1/2 hours of streaming via the
Virgin TV app. I'm wondering if this...
Hi Jeran and Jake,Unfortunately, I've been away from my residence for
three weeks and haven't had an opportunity to continue my followup with
Virgin.My spouse informs me the error has presented itself during my
absence. Upon my return (early next wee...
Jeran and others,Another 1009b/EC error was experienced last night
(after ~5 hours of steady streaming). As I still hadn't received any
response from a Virgin Internet/TV technician, I decided to call them
again and inquire what was logged in my supp...
Hi Jeran, Thanks for the follow up! I have reached out to my ISP (Virgin
Canada), upon receiving your response that indicates the error code was
not from Google's Chromecast device. Upon getting patched to a
second-tier support technician, it was lea...
