Google Nest Community

I got an email from google:"We noticed that your Nest Thermostat isn’t receiving sufficient power, which will cause the thermostat’s batteries to drain rapidly. If this continues, your thermostat will work but may experience the following issues:Redu...

the same problem as this thread, but Google refuse to get me the free nest thermostat power connector. I've tried google store team and google nest team. each side blame the other side. When google home promote me to get the free power connector in g...