Google Nest Community

nateclark1 · 01-24-2023

We have a new Nest Hub Max and there's an issue preventing my 10-year-old from using it to make video calls via Duo/Meet. The kid has a Google account that's part of our FamilyLink. I've set up voice match and face match for the child and that works ...

nateclark1 · 02-06-2023

I'm still having this issue and I posted a reply here last night with screenshots but it looks like that reply was removed (maybe because of the screenshots?). The issue doesn't seem to be related to the Wellbeing filters, as I've triple-checked that...

nateclark1 · 02-05-2023

Attaching some more info because this issue is really frustrating! My kids still can't call me from the Nest Hub Max.First screenshot is the digital wellbeing filters for this device showing that calls are enabled.Second screenshot is on my kid's dev...

nateclark1 · 02-03-2023

Thanks for following up. No, unfortunately this did not help. Device filter was not the issue, and it was already set to allow video calls.When my kid asks Google Assistant to make a video call, the Assistant replies saying that there's one step requ...

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Kid account (FamilyLink) can't make video call on Nest Hub Max when recognized by voice/face match

Re: Kid account (FamilyLink) can't make video call on Nest Hub Max when recognized by voice/face mat

Re: Kid account (FamilyLink) can't make video call on Nest Hub Max when recognized by voice/face mat

Re: Kid account (FamilyLink) can't make video call on Nest Hub Max when recognized by voice/face ...