Google Nest Community

Md171 · 05-30-2023

Nest goes offline every time I give it a command in the app. Stays offline for a few minutes, then comes back and does the task requested. I’ve done all the connectivity troubleshooting and battery is wired and strong. WiFi connection is strong and c...

Md171 · 01-25-2023

Tried everything. Battery good, deleted and reinstalled app and thermostat. Thermostat shows online but app shows offline. Version up to date. Any ideas?

Md171 · 08-02-2023

Mine still goes offline when I give it a command. Been through all the fixes, conversations with advisors, then finally “escalated” to the next level Now my Nest thermostat still going offline and crickets from Google /Nest people. Useless. Gonna use...

Md171 · 06-27-2023

Sorry I’ve been away. Yes, form submitted. Thank you!

Md171 · 06-18-2023

Thanks for your reply. I have a 3rd Gen Nest Learning Thermostat. Software 6.2-27. I’ve restarted both, removed thermostat from app, deleted and reinstalled app and thermostat, reconnected thermostat more times than I can remember. Thermostat always ...

Md171 · 06-03-2023

And signal very strong. 5 bars.

Md171 · 06-03-2023

Got in to router. It’s using “Smart WiFi” and Nest shows connected to 2.4g. Still going offline.

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