Google Nest Community

My two Nest thermostats have worked without a hitch for several years—until about August 8th. That's when it seems I lost both manual and app control. I put them into Eco mode, and the Google Wi-Fi connection turns them back on. I turn them OFF, and ...

No automated solution addresses my problem. I've tried to make a phone connection with a human being, my phone rings, I answer, and the automated voice says abruptly, "...it appears you missed us," then disconnects the call. Grr...My Nest thermostats...