Closing update, replacement was received the following day via DPD,
installed within 30 mins and working perfectly. Dead unit has been
dispatched back to Google via the provided DHL waybill. I can't fault
the customer service, and hopefully the new v...
Oops, correction needed. Ana from Google got in touch the following day,
but it was buried in a load of emails. I've now replied and they're
going to send out a replacement.
Same problem in UK, 3rd Gen heat link utterly dead on Thursday evening,
chatted with tech support for 90 mins, and was told it was being
referred to the senior team, who'd reply in 24-72 hours, but now on
Sunday evening , not a thing heard.