Google Nest Community

AdeM · 11-21-2021

Ok, A 13 month old Nest thermostat failed - the Heatlink had NO lights. After a long time checking it had mains etc I phoned support and they confirmed its faulty and would send out another Thermostat. The replacement arrived quickly, its not in a re...

AdeM · 11-22-2021

Phil, The first process you have to go through is Support. That button is on the Nest App, top left, press the 'Down' button and a drop down screen reveals your account name and a 'Support' button. That is where you can detail the fault and initiate ...

AdeM · 11-21-2021

Nope, done that 30 times as well. That is all basic stuff which you initially do. I gather you have not done much break/fix at. I know you are trying to help, but I have checked all the wiring from the consumer unit to the boiler and Nest system. Rou...

AdeM · 11-21-2021

Hi Phil, the big white box with the button is the heatlink. This controls your heating system. The box should have a small LED light at the top. You say its not controling your heating by using the big button. Check your electrics first. That none of...

AdeM · 11-21-2021

Yup, that was the first thing I done. I have tried that 30 times at least, every time fault checking all the items. Tech Info is all good, both thermostats getting good Voltage. Tried different locations all around the Heatlink.

AdeM · 11-20-2021

Make sure you dont have your old Pre-Nest thermostat set high when your heat link failed, Just turn the old one down.

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