Google Nest Community

I was actually installing another nest thermostat today. I had the same issue as stated above where the app seemingly froze. This time, when the app froze, I gave it a solid 3 to 4 minutes to unfreeze and it eventually worked. Don’t touch anything on...

I had the same issue. I tried uninstall/reinstalling app, restarting iPhone to no avail. I ultimately had to use my wife's iPhone and it worked fine.