Google Nest Community

Wow!So glad to hear that something worked out for you!

I have done all the various steps they have suggested as well. Tried to phone. Could not find a number so used their "system" and left my name, problem, what I did to try resolve it, phone number, 3 days ago and still have had no call from them!!!

No it did not.

We have the same problem. Did all the things they say and are still offline 15 days later. Reloaded Google Home hoping updates may help qnd still off.