Google Nest Community

Robdoc · 09-12-2023

I have had 30 + E mails and numerous phone calls with Google/Nest and they expect me to buy 2 new cameras because they cannot fix the issue of reconnecting the 2 outdoor cameras after a change of WIFI. The indoor cameras, thermostats, smoke alarms co...

Robdoc · 08-15-2023

Trying to connect camera to new fibre Wifi. No problem connecting 2 indoor cameras, thermostats, and smoke alarms but spent hours trying to connect outdoor camera. tried everything on trouble shooting guide and 3 hours on phone. Now being sent to the...

Robdoc · 09-18-2023

No I haven't. My camera light is on but as I understand removing the camera from the home should reset it.Case ID [7-3318000034784] but I have been given other case ID's as had numerous contacts with Google

Robdoc · 09-15-2023

I haven’t tried this as it means changing all the thermostats, smoke alarms, indoor cameras and Sky Q, and printers.Maybe I might try if get nowhere.It just seems ridiculous how difficult it all is.

Robdoc · 09-03-2023

I totally agree. I have followed all their troubleshooting advice and spent hours on the phone to them and they are unable to fix the problem. They say the Nest camera is faulty and yet it was working perfectly until the WIFI was changed! They say th...

Robdoc · 08-18-2023

There appears to be a long standing problem with Wifi connectivity which Google must be aware of but do nothing to resolve. Many customers have reported issues. The product is not fit for purpose in my view if you simply change to a new Router and Wi...

Robdoc · 08-16-2023

As I had removed the camera and it will not connect to the Wifi I am unable to do anything else. Google sent me all the details of router settings etc. all of which we had already gone through. They now suggest a different router as they say Nest pro...

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Re: Wifi connection problems to cameras