The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
I have the same issue and having a very hard time getting answers. I see
that a support number listed on older threads and when calling them they
state they are no longer active and to reach out to
support.google.com/googlenest. I am trying it now.