Google Nest Community

MinzeB · 09-06-2023

My Thermostat with the W5 error has been replaced last week. I receive a complete new box with Thermostat and Heatsink. so I called the Dutch Google helpdesk because I wasn't sure if I had to replace both. Replacing the heatlink is a lot of more work...

MinzeB · 08-21-2023

After working fine for several months, I suddenly discovered that my NEST thermostaat was no longer online.It could not connect to my Wifi network anymore. Even resetting or reconfiguring the NEST didn't help. When the Nest was searching for Wifi net...

MinzeB · 08-23-2023

You have probably the error nest.com/w5. I simply dropped nest.com/w5 as een URL in my browser, then it brings you to a google-support pageSelect your language/region. Follow the instructions trying to solve the problem, like restarting the NEST and ...

MinzeB · 08-22-2023

This W5 problem is already mentioned at Nov 2019, so it is not a recent software problem.There all kind of design flaws. Maybe the wifi-chip must work harder then foreseen in some circumstances.For example, if surrounded by many disturbing wifi netwo...

MinzeB · 08-22-2023

That those wifi chips suddenly fail si frequently is not normall. Some people report having more than one Nest failing with this W5 error. This seems to me statistical not a random fault. It happens too often. Wifi devices are in so many other device...

MinzeB · 08-21-2023

Your Thermostat is probably defect, Google is familiar with this error and offers a replacement. So call Google Support

MinzeB · 08-20-2023

My Nest E learnins stopped working with W5, after 5 mounts working fine. It sees not any wifi network while scanning the environment. So, I did run the checks of the google support site and finally the site's advice was to call the google service des...

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Re: This W5 error is getting annoying

My NEST learning thermostaat has un unrecoverable W5 error

Re: This W5 error is getting annoying

Re: My NEST learning thermostaat has un unrecoverable W5 error

Re: My NEST learning thermostaat has un unrecoverable W5 error

Re: This W5 error is getting annoying

Re: Troubleshoot a W5 Code on Nest Thermostat