This W5 error is getting annoying

[tm06wei]

The thermostat won’t find or connect to any networks. It’s frustrating to call it a smart thermostat when it doesn’t cooperate regardless of how many times I’ve restarted it or reset the wifi. 
Where do I go from here? Sledgehammer would surely make smarter and it is tempting.

[zoeuvre]

Hi tm06wei, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. 
 

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?
 

Best,

Zoe 

[Boyesi]

Can you let me know what to do please? I have the same issue, my thermoses has been working fine and disconnected from the internet 15 days ago. I get a w5 error message when I dig into the settings. I have restarted the device, reset the network twice and restarted after each reset. Each time I get to the network page, it’s just w5 once you click okay, it takes you back a level. It doesn’t seem to be able to do anything else. Is there some hardware reset I could do ?

[MinzeB]

You have probably the error nest.com/w5. I  simply dropped  nest.com/w5  as een URL in my browser, then  it brings you to a google-support page

Select your language/region. Follow the instructions trying to solve the problem, like restarting the NEST and finally showing the ways to contact Google Support.  I called the  Google Support Line and after  I mentioned the W5 error and that I went to all the steps to solve it, they offered my a replacement.  

[Jenelyn_O]

Hi everyone,

@Boyesi, thanks for letting us know and for performing the troubleshooting steps you mentioned above. You can fill out this form as well, and we'll hand it over to our team for the next step. 

I appreciate your input, @HVAC, Zoe, and @MinzeB.

Regards,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for your assistance here, Jenelyn.

@tm06wei, let me know if you need anything from us, as I am seeing how the conversation is going via email with our Senior support. We'll leave this thread open a little longer for follow-up questions and concerns. Also, feel free to create a new thread for any future inquiries.

Best,
Mark

[HVAC]

If you don’t have constant power to nest it does act up when internal battery gets low. Need C/common wire to nest so it’s has 24 volt power all the time. Pull nest off it’s base & see what wires are connected and if any wires are loose & not connected to anything you might be able to use to connect to C but you need to connect same wire to C at your air handler/furnace control board also. Hope that help. Good luck. 

[zoeuvre]

Hi there, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. I’ll keep this thread open and wait for your update when you've reached out already.

I appreciate your help, @HVAC. 
 

Thanks,

Zoe 

[JessG1]

I'm having this same issue, and have tried all of the troubleshooting. Resetting wifi, reset thermostat, factory reset, disconnect from app, etc.  Now it won't even find any wifi signals in the near vicinity even if I type in the actual wifi name.

[Markjosephp]

Hi JessG1,

Thanks for posting on this thread, and I appreciate all the steps you've taken. To confirm, do you see the same message code appearing on your thermostat's network settings? Let me know so we can move forward.

Regards,
Mark

[JessG1]

Hello Mark, I saw it in my network settings before I did the factory reset. 

I have not let it continue to search for wifi because when it did that before it seemed to drain the internal battery to the extent it would not wake upon approach. It would wake after about 15 seconds of turning the dial. I selected “Do Not Connect” overnight and it was functioning properly this morning, and has functioned perfectly all day. 

As I try to do it now, it has been searching for a few minutes and found no networks when I know there are many networks in range (my own and my neighbors). 

So since I have done the factory reset, it has not be on wifi at all. It’s a Nest Next Gen 3 * think that’s what they’re called. Less than 1 year old.  

Thanks! Jessica 

[Markjosephp]

Hello Jessica,

Thanks for letting me know. I'd be happy to shed some light on your situation here.

Could you please fill out this form with the needed information? A member of our senior support team will be in touch over email to help. Let me know once you're done.

Regards,
Mark

[Markjosephp]

Hey Jessica,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please continue the conversation there for any updates. Also, if you have any other concerns or questions in the future, feel free to create a new post.

Thanks,

Mark

[MinzeB]

Your Thermostat is probably defect, Google is familiar with this error and offers a replacement. So call Google Support