Google Nest Community

RBurke · 08-24-2023

The Nest App on my phone shows the Thermostat as "Offline", losing my ability to control the thermostat from my phone. On the thermostat, it shows the app is connected and the wi-fi is connected. I have done re-sets on the thermostat, I have removed ...

RBurke · 08-29-2023

As an IT professional, I would look at APP LOGS for an app that is not functioning as expected. This is where to start. App logs should catch network errors as well and would point to the issue.

RBurke · 08-28-2023

So you are actually suggesting this is an issue with my router or ISP provider rather than an issue with Nest? Luck would have it I am an IT professional so I will look at those logs. I would prefer to look at the app logs because this is where the i...

RBurke · 08-28-2023

What anti-virus software have you found interferes with the app connectivity? I do not believe that is the issue because it does occasionally connect but then disconnects. Are there log files I can look at somewhere? This is a recent issue, something...

RBurke · 08-24-2023

Ok so how do I remedy that? I have Uninstalled and reinstalled the app. Not sure what else I can do. Live with it?

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