The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
I opened case 2-8082000035111 three weeks ago and I have received no
update. This is for a device that protects me from smoke and carbon
monoxide, and is important for my family's health. How long does it take
to provide me help or a replacement?