Nest Protect case taking too long

[dougeveland]

I opened case 2-8082000035111 three weeks ago and I have received no update.  This is for a device that protects me from smoke and carbon monoxide, and is important for my family's health.  How long does it take to provide me help or a replacement?

[JillG]

Hi @dougeveland 

I will send your post over to our Nest Specialists...

Hang tight, they should respond here soon.

Jill

[Markjosephp]

Hello everyone,

Thanks for escalating this thread, @JillG.

@dougeveland, we truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out. I followed up on your case with our Warranty Claims team, and I'll keep you posted. Also, please check your email from time to time for updates.

Regards,
Mark

[Markjosephp]

Hi dougeveland,

I am just checking in to see how the conversation is going; let me know if you need anything from me. Our team ought to respond to your email, and you can keep the discussion going there for updates. We will keep this thread up for a short while longer in case any other queries or issues arise.

Best,

Mark