Google Nest Community

Sjmrdeadman · 10-17-2023

How do you contact the complaint team at google nest?I have spent the last 28 hours with google customer care regarding our new nest thermostat which is over heating shutting down and becoming a fire risk. This urgent matter has been passed pillar to...

Sjmrdeadman · 10-18-2023

I really just want a new device from google rather than the installation company taking this nest and doing what ever with it I don’t think it’s anything to do with the house wiring cause the one up straits works a dream and this nest did work but ev...

Sjmrdeadman · 10-18-2023

We are based in the UK. Still nobody from google has been in touch who can authorise a replacement. I guess giving warranty on something doesn’t mean they will contact you to discuss options. Google support have said we can only hope that the special...

Sjmrdeadman · 10-18-2023

Thank you for your reply… we getting more from you than google support has given us over these 48hours plus.the installation team installs many products nest thermo / hive another company. At the moment we wish we would have gone with Hive which our ...

Sjmrdeadman · 10-17-2023

Hello, we had the installation team over to check and they directed us to nest support team as we are within warranty and it’s a device fault. The Neat Thermostat overheats and shuts down off the wall mount. The installation company acted very fast a...

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