Google Nest Community

JJD

I have 2 gen4 nest thermostats and 1 gen3 thermostat.Presence sensing gets logged in the google home activity only from the gen3 thermostat. I see “The first person arrived home” in the activity log, then “Home switched to home” automation, then “Rou...

JJD · 11-26-2021

I have 3 Nest thermostats of various revisions which randomly go offline in the app, and one of them also shows the m2 error when trying to show the outside weather (using farsight). All 3 thermostats show they are connected to my router and show the...

JJD · 01-15-2022

Found a solution posted here: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Offline/m-p/84333#M18799

JJD · 01-15-2022

After several emails back and forth with google, I’ve finally got my thermostats working again. Apparently the thermostats need consistent, low latency connections to the web. You can check your ping latency in the network settings, If it’s above 100...

JJD · 11-26-2021

I’m having the exact same issue and also posted a question. Very frustrating!

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Thermostat presence sensing

Multiple thermostats randomly go offline

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