First I would like to thank @JPH92 for his post which pointed us all in
the correct resolution to our issue. I was able to contact Nest (through
chat) and finally they agreed to replace one of my smoke detectors to
act as a master unit to reconnect m...
Kelan,At this point I do not think anyone feels confident that the smoke
detectors will work in an emergency. Since they cannot communicate with
each other and I have a 2 story home, one detector may go off on the
first floor and if I am on the secon...
After spending 3 hours in a nest support chat session and jumping
through troubleshooting hoops and then waiting 24 hours after being
escalated this is the response I just received:We have checked with our
resources. As we have gone through all the t...
I have started the process (chat, you cannot call) with nest support.
Spent about 2 hours in chat and was bumped up to upper level of support
twice. I have now been bumped up again and told I will be contacted
within 1 business day. So all I can do i...