The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
I am on this forum for the same issues. I cannot factory reset by using
the button on the bottom, or by using the disconnect power for 10 sec
and reconnect 11 times. Neither method has worked, so I’m looking for
other options.