Google Nest Community

Dansquestions · 12-15-2021

Hi,I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also bi...

Dansquestions · 12-11-2021

Hi,I signed up for the one year subscription of nest aware plus for $120. I received an email confirming my order. I then looked at my credit card and I was charged $60 and $120. I chatted with a Google rep. I asked what the other $60 charge was for....

Dansquestions · 12-01-2021

Hi,Google you win.

Dansquestions · 01-13-2022

Please keep this thread open until I get the issue resolved.

Dansquestions · 01-13-2022

Support is aware of my issues, I have had an open ticket since 12/9/21

Dansquestions · 01-13-2022

My issues have not been resolved unfortunately.

Dansquestions · 01-06-2022

I have been having an incredibly hard time with support the last 4 weeks. Extreme weather must be an understatement, the weather must have been to biblical proportions!

Dansquestions · 01-04-2022

I have been waiting for 6 weeks for a refund they agreed to due to them charging my credit card twice for same transaction. SIX weeks and 4 help tickets escalated to Google senior support. I'm thoroughly they give you the run around on purpose so the...

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