Google Nest Community

No they didn't ask me for a receipt at all, just the video. 

Good news,I reached out to them via chat again yesterdayReferenced my case number This made a new ticket and I had to make a new video with the new case numberBut, I got my RMA and the device will be replacedMoral of the story: got to follow up appar...

Just to be clear here is the full conversation with support:You can find a copy of the conversation you requested below.Chat transcript for case: 7-4318000035710Dec 22, 4:40 PM (Pacific Time)4:40:24 PM Josephus Rey: Josephus Rey joined the conversati...

Reached out to support as you said, was told that there is nothing that can be done. Not pleased.