Good news,I reached out to them via chat again yesterdayReferenced my
case number This made a new ticket and I had to make a new video with
the new case numberBut, I got my RMA and the device will be
replacedMoral of the story: got to follow up appar...
Just to be clear here is the full conversation with support:You can find
a copy of the conversation you requested below.Chat transcript for case:
7-4318000035710Dec 22, 4:40 PM (Pacific Time)4:40:24 PM Josephus Rey:
Josephus Rey joined the conversati...
