Google Nest Community

JRuocco29 · 03-03-2024

I just received my new Nest Connect (to replace the Guard). I am unable to add it to my Nest App.The error message NA013 (4.7) I received is NOT included in your troubleshooting guide. "The app is having trouble connecting to the assisting Nest produ...

JRuocco29 · 03-09-2024

What worked for me was to create a whole new Home Space -- on the Nest app home screen, tap the down-arrow in the upper right corner, then tap the "+" sign to create a new home space. Then I was able to add Connect to it. Then I had to remove the Yal...

JRuocco29 · 03-09-2024

Hi Zoe, I wasn't confused, it's simply that the suggestions in the post didn't work. None of them addressed the crux of the problem. I was eventually able to get through to support to sort it out. Users who are switching from Guard to Connect should ...

JRuocco29 · 03-07-2024

Hi Lance, thank you for the reply. Much appreciated. None of those things worked. I was able to contact Support Chat who walked me through the problem. The trick is that you have to REMOVE ALL NEST DEVICES FROM YOUR ORIGINAL HOME SPACE. I assume this...

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Nest Connect out of box: error NA013 (4.7) while adding

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Re: Nest Connect out of box: error NA013 (4.7) while adding

Re: Nest Connect out of box: error NA013 (4.7) while adding