Nest Doorbell stopped notifying

[JRuocco29]

Wired Gen 1 Doorbell was notifying me normally up until 2 days ago. Now it doesn't notify when it detects people, or when the bell is rung.

I have factory reset the doorbell & re-added it to Nest and Home apps. I can see the camera and talk through the speaker. I still have all notifications enabled, but they're no longer notifying me on my phone.

I confirmed that my phone is able to receive Nest notifications from other devices (lock, etc.). It's only the doorbell that stopped notifying.

(I had to select "casting issues" category even though this isn't a casting issue, because you don't offer the correct category.)

I read another thread where someone mentioned that even the wired doorbell has an internal battery, which can die. This is a fairly old doorbell. Is replacing the doorbell my only option now?

[Guarcax]

Hi there!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your Nest Doorbell 1st generation. I understand that you stopped receiving notifications from your Nest Doorbell a couple of days ago, you have already factory reset it and added it back to the account, but still no receiving notifications from the device even though you are receiving notifications from other devices like your Nest Yale Lock. No worries, help is here.

Here I have a couple of questions for you:

• Is your Nest Doorbell in the Home app or Nest app?
• Has anything changed in your environment?
• Have you checked if your phone is in airplane mode or Do Not Disturb mode?
• Do you receive notifications when using a different mobile device?
• Have you tried creating activity zones?
• How far is the Nest Doorbell from the WiFi router?
• What steps have you taken to factory reset your Nest Doorbell?
• What is the make and model of your mobile device?
• Is your mobile device up to date?

In the meantime, here are some troubleshooting steps you can follow:

1. Turn off all notification settings in the Home app or Nest app and double check if the Web app has the same settings.
2. Sign out of the Nest account on all devices it's signed into, including computers.
   • iOS
     • Delete the app.
     • Restart the phone.
     • Reinstall app.
   • Android
     • Clear the app's cache.
     • Restart the phone.
     • Reinstall app.
3. Sign in and turn all notification settings back on. If needed, double check if the Nest web app has the same settings.

Also, I will suggest you restart your WiFi router and check if there are devices that could be creating interference between the Nest Doorbell and the router, and check if your mobile device OS is up to date.

Please check the following articles: Nest notifications not working and Camera and doorbell alerts. 

Tell me how it goes.

Regards,

Daniel.