Google Nest Community

When i first got this doorbell a long time ago everything worked great but over the last 5-6 months i have had no thumbnails under the history or under any notifications. I have contacted google about this over and over with no reply's back live help...

What is up with nest no support only says so thing went wrong. Requested a call in work hours just says outside hours when it's not. This support is useless and not w have a crappy doorbell that is not charging when wired and there is 24v going to it...