Nest Doorbell Battery

[Stewart1977]

When i first got this doorbell a long time ago everything worked great but over the last 5-6 months i have had no thumbnails under the history or under any notifications. I have contacted google about this over and over with no reply's back live help also did not solve it. I see others are having the same problem this is not acceptable and is taking to long to fix. Anyone manage to get it to work again? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Stewart1977]

yes

[Brad]

Hey there,

If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Just checking in to see if the troubleshooting step shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve