Advice, dont buy Google products. This has been the worst customer
support experience I have had in a looooong time. Amazon spoils you!,
Google just ghosts you and hopes you will just go away...
I have the same issue. I have been on the phone with Nest Support for 55
Minutes. The support person has been as helpful as he can be at his
level. I asked to speak with his manager, to see what other options
there are to have 3 month old Nest replac...