Google Nest Community

Signal strength is strong. My router is only 20ft away. I still lose connection.

I still haven't found a fix after dealing with this for a year... I guess my next fix is to try a different thermostat.

No. They tell you the standard troubleshooting instructions, but nothing fixes the problem. Occasionally, I'll check the app to see if it's working, and one out of 20 times it'll be working.

Hi Byron, I see I was late to the game and you've tried addressing everyone issues. It sounds like everyone is not getting help either. A problem you can't fix, but apparently Google can't fix it either.

Hi Byron, please read the initial review carefully and read the reviews of the app on Google play. A ton of us are having the same issue with the app saying the thermostat is offline but the physical thermostat is saying it's connected and working ju...