Google Nest Community

Jimsemail1

I replaced my original Nest thermostat in April of 2024 - (The original one worked for 9 years with no issue)It worked great until about a month ago, it disconnected from the Wifi and I could not reconnect. I restarted it, and I restarted the modem a...

Jimsemail1

Well here is the latest - I got the replacement thermostat and went through the set up process and it would not connect to the set-up app - and then just kept restarting . Went through the prompt to get a phone call, which I got within one minute and...

Jimsemail1

hi Jeremy, I did it and I got a call from someone there. The new thermostat has shipped and was supposed to be delivered yesterday. (Side note) UPS said no one was available for delivery - I also have a google nest cam and there was NO attempted deli...

Jimsemail1

How did you get that far? I have had issues and cannot contact ANYONE. It won't stay charged and it will not reconnect to the WiFi. I have restarted the Thermostat, I have restarted the modem and router, I have reset thermostat to the factory setting...

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Re: Received email from google offering free replacement