Thermostat -

[Jimsemail1]

I replaced my original Nest thermostat in April of 2024 - (The original one worked for 9 years with no issue)

It worked great until about a month ago, it disconnected from the Wifi and I could not reconnect.  

I restarted it, and I restarted the modem and router.   Didn't work.

I reset to factory settings and tried reinstalling the thermostat and still would not connect - it won't even recognize a Wifi signal either from mine or even the hotspot on my iPhone.  It will not pick up a signal.  

Now, in the last week or so, it will not stay charged, I have to pull it off the wall every day and charge the battery with a cord - and that will only last a day or so.   This is from a Google Nest Thermostat that is 7 months old.  

I have tried in vane to contact someone about it and that is impossible - I have tried talking to someone at LOWES where I purchased it, and well that is like talking to a wall.    HELP?   

[cifuentesj]

Hi @Jimsemail1,

Thank you for your timely post and the comprehensive information you provided. I understand you're experiencing some wifi connectivity and charging issues with your Nest Learning Thermostat, and I appreciate the troubleshooting efforts you've previously taken. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution. 

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello @Jimsemail1, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warm regards,

Jeremy.

[Jimsemail1]

hi Jeremy, I did it and I got a call from someone there.  The new thermostat has shipped and was supposed to be delivered yesterday.  (Side note) UPS said no one was available for delivery - I also have a google nest cam and there was NO attempted delivery by UPS - not the first time they have said this same thing - hopefully will be delivered today.

[cifuentesj]

Hi @Jimsemail1,

Thank you for letting me know. I'm glad to hear that you received a call, and you will receive your new Nest thermostat. If you have any questions, please feel free to post at any time.

Warm regards,

Jeremy.

[Jimsemail1]

Well here is the latest - I got the replacement thermostat and went through the set up process and it would not connect to the set-up app - and then just kept restarting .  Went through the prompt to get a phone call, which I got within one minute and they could not figure it out, and told me to send the replacement back - but gave me no instructions as how to do that.  (There is a hold on my CC for the replacement that will be removed once I sent back the original defective one) but how will they know what to do with this replacement one that I have to send back?  Will they automatically send me a "new" replacement?  What about the hold on my CC, will it eventually turn into a charge because it took too long to get the defective one back to them?  

[cifuentesj]

Hi @Jimsemail1,

Thank you for your timely answer and detailed information. In this case, you can respond to the email in which they sent you information about your replacement, allowing them to send you the information.

Please keep me posted.

Warm regards,

Jeremy.